Asus ExpertBook, ProArt and Chromebook 2022 Repair and Data Recovery
Asus released 17 ExpertBook, ProArt and Chromebook models in 2022: B1402, B1502, B2402, B2502 and 13 more. We repair them at component level and recover data from them, in London or by insured courier from anywhere in the UK.
ExpertBook, ProArt and Chromebook models released in 2022
The model number is on the label underneath the laptop, after the word MODEL. The letters that follow it, such as B9403CVA, identify the exact version.
| Model | Number | Screen | Processor |
|---|---|---|---|
| ExpertBook B1 | B1402 | 14-inch | Intel 12th gen Core |
| ExpertBook B1 | B1502 | 15.6-inch | Intel 12th gen Core |
| ExpertBook B2 | B2402 | 14-inch | Intel 12th gen Core (U/P-series) |
| ExpertBook B2 | B2502 | 15.6-inch | Intel 12th gen Core (U/P-series) |
| ExpertBook B2 Flip | B2402F | 14-inch | Intel 12th gen Core (U/P-series) |
| ExpertBook B2 Flip | B2502F | 15.6-inch | Intel 12th gen Core (U/P-series) |
| ExpertBook B3 Flip | B3402F | 14-inch IPS | Intel 11th gen Core at launch (12th gen later) |
| ExpertBook B5 | B5402 | 14-inch | Intel 11th or 12th gen Core |
| ExpertBook B5 | B5602 | 16-inch OLED | Intel 12th gen Core vPro (13th gen from 2023) |
| ExpertBook B5 Flip | B5402F | 14-inch | Intel 11th/12th gen Core (13th gen from 2023) |
| ExpertBook B5 Flip | B5602F | 16-inch OLED | Intel 12th gen Core vPro |
| ExpertBook B6 Flip | B6602F | 16-inch | Intel 12th gen Core HX + NVIDIA RTX A2000 |
| ExpertBook B7 Flip | B7402F | 14-inch IPS | Intel 11th gen Core at launch (12th/13th gen later) |
| ProArt StudioBook 16 OLED | H7600 | 16-inch OLED | Intel 11th gen Core H (2021) / 12th gen Core H (2022) + RTX 30 |
| ProArt StudioBook Pro 16 OLED | W7600 | 16-inch OLED | Intel Xeon W-11955M (2021) / 12th gen Core (2022) + NVIDIA RTX A-series |
| Chromebook Flip CX5 | CX5601 | 16-inch | Intel 12th gen Core (Alder Lake) |
| Chromebook Vibe CX55 Flip | CX5501 | 15.6-inch | Intel 11th gen Core |
What is inside a 2022 ExpertBook, ProArt or Chromebook
- 12th-gen Intel Core (Alder Lake U/P-series, with vPro options) arrives across ExpertBook B1 B1402/B1502, B2, B5 and B7 Flip; the B3 Flip B3402F and B7 Flip B7402F launched in February 2022 with 11th-gen chips first.
- ExpertBook B5 B5602 and B5 Flip B5602F: 16-inch 16:10 with an OLED option, up to 12th-gen Core i7 vPro, optional Intel Arc A350M, up to 40GB RAM and two SSDs with RAID 0 or RAID 1 support; TPM 2.0 is optional.
- ExpertBook B2 B2402/B2502 have two SO-DIMM slots (up to 64GB DDR4) and an M.2 PCIe SSD, with an optional second HDD on the clamshell models only. ExpertBook B6 Flip B6602F is a mobile workstation with 12th-gen Core HX, NVIDIA RTX A2000, up to 128GB DDR5, up to 4TB of M.2 storage, a discrete TPM 2.0 and support for self-encrypting TCG Opal SSDs.
- ProArt StudioBook 16 OLED H7600 and StudioBook Pro 16 OLED W7600 were refreshed with 12th-gen Intel. Chromebook Flip CX5 CX5601 is a 16-inch 12th-gen Core convertible; Chromebook Vibe CX55 Flip CX5501 is a 15.6-inch 11th-gen Core cloud-gaming model.
Repairs we carry out on 2022 ExpertBook and ProArt laptops
- Screen and hinge repairs
- Battery replacement
- Motherboard repair
- Keyboard replacement
- Data recovery and migration to a new laptop
Where memory, storage or charging parts are soldered to the board, a fault there is a board-level repair, not a part swap. That is the work we do. See every year on the ExpertBook and ProArt page.
Data recovery from a 2022 ExpertBook, ProArt or Chromebook
When one of these laptops will not start, the files are usually still there. ExpertBook and ProArt laptops use M.2 NVMe SSDs. Several models have two, sometimes set up as a RAID pair, and with those we need both drives. Business laptops often have BitLocker switched on by the company that issued them, so ask your IT department for the recovery key. Chromebooks are different: the files are encrypted to your Google account and the storage is often soldered to the board, so recovery depends on getting the Chromebook itself to start. Anything synced to Google Drive is not affected.
Windows 11 switches on device encryption on many of these laptops without asking. If the drive is encrypted we need the BitLocker recovery key, which is normally saved in your Microsoft account.
| Initial consultation | Free |
| Deleted files on a standard hard drive | £99 + VAT |
| Logical recovery, 1TB to 4TB | £150 to £250 + VAT |
| Physical recovery, single drive | £450 + VAT |
| SSD recovery | £450 to £650 + VAT |
| RAID 0, two drives striped | £650 + VAT |
We start with a free consultation and give you a price before any recovery starts. See data recovery and the full price list.
Questions
Do you repair 2022 ExpertBook and ProArt laptops outside London?
Yes. We collect by insured courier from anywhere in the UK and send the laptop back the same way.
My ExpertBook and ProArt is not in the 2022 list. Can you repair it?
Almost certainly. The tables cover the models we see most. Call 020 7394 2521 with the model number from the label underneath.
Can you recover my files if the laptop will not turn on?
In most cases, yes. On ExpertBook and ProArt laptops the SSD can be removed and read directly. On a Chromebook, recovery depends on getting the Chromebook itself to start. The first look is free.
Get a quote
Tell us the model and what is wrong, and we reply with a quote. Bring the laptop to our London workshop at 80 Willow Walk, Unit 1, London SE1 5SY, or have it collected by insured courier from anywhere in the UK. Nothing is done until you have agreed the price.